Frequently Asked Questions
Everything you need to know about shopping with Scope and supporting our mission.
What is the quality of the items sold on the Scope Online Charity Shop?
We take great pride in our stock. Every item is hand-picked and undergoes a rigorous quality check by our team to ensure it meets our high standards before being listed online. We describe the condition of each item clearly in the product description.
How much does shipping cost and how long will it take?
Standard shipping costs £3.95 per order, regardless of how many items you purchase. We aim to process and dispatch all orders within 2-3 working days, with delivery typically taking an additional 3-5 working days via our courier partners.
Can I return an item if it doesn't fit or if I change my mind?
Yes, we offer a 14-day return policy. If you are not satisfied with your purchase, you can return it to us in its original condition for a full refund. Please note that as a charity, we are unable to cover the cost of return postage unless the item is faulty.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also pay securely using digital wallets like PayPal, Apple Pay, and Google Pay.
How does my purchase help Scope?
100% of the profits from our online shop go directly toward supporting Scope's mission to achieve a society where all disabled people have the same opportunities as everyone else. Your purchase funds vital support services and equality campaigning.
Are your items sustainably sourced?
Shopping with Scope is a great way to support the circular economy. Most of our items are high-quality pre-loved goods donated by our supporters, which helps reduce textile waste and gives a second life to beautiful products.